Web Governance Analyst

Job Description

Description

SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.

SAIC is seeking a Web Governance Analyst to support our customer's Integration Division in applying best practices to their processes, policies, and procedures relating to web property. Prior experience in a help desk role would be helpful. 

Duties may include:

• Facilitate web requests through process flows by evaluating and operating based on web governance policies and instruction.
• Provide Tier 2 customer service to assist in evaluating and resolving web property issues and Content Management System (CMS) trouble tickets.
• Further develop the web request process based on inter-organization integration, updates to policies and instructions and/or guidance reform.
• Develop and maintain familiarity with standard web policies across the organization, the IC, and industry. 
• Develop and maintain knowledge of the Domain Name System (DNS) and the interworkings of web properties.
• Gather web request metrics and provide useful data for organizational analytic visualization.
• Organize and administer the Web Steering Group and Web Community of Practice (Web CoP).
• Act as Web CoP secretariat by ensuring logistics, communications and necessary support is provided to the Web CoP and Web CoP Chair.
• Develop automated features to enhance web governance services using cutting-edge digital practices/capabilities.
• Deliver a dashboard to enable customers to follow the status of their web or content requests online and provide executive views of the dashboard.
• Provide training on UI/UX tools and templates to grow self-service and assisted-service customer base.
• Monitor, audit and validate automated dashboards for efficiency opportunities and integration points between teams.
• Identify like capabilities across the agency and utilize interpersonal skills to enhance web governance.

Qualifications

Required

• Active TS/SCI clearance
• Bachelor's degree and 11+ years of experience
• Experience researching and/or applying standard web policies or best practices across the IC, and/or private industry.
• Experience organizing and/or hosting executive level meetings ensuring logistics, communications, and necessary support is provided to the meeting chairs/board members.

Desired

• Experience with:
  • Business workflow and appropriate capabilities/tools (e.g. Redmine, JIRA, etc.)
  • Dashboard capabilities (e.g. Tableau) to deliver internal and executive data views
  • Researching, understanding, and/or working with Domain Name System (DNS) and/or the interworkings of web properties
  • Organizing, attending and/or working with Web Community of Practice (Web CoP) or similar across the IC, academia, and/or private industry

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.