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ServiceNow Developer

Job ID: 2210085
Location: RICHMOND, VA, United States
Date Posted: Aug 9, 2022
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


About the SAIC MSI Program

SAIC has been awarded a $165 million contract by the Commonwealth of Virginia to serve as a multisourcing service integrator (MSI). Under the contract, SAIC will provide an innovative approach to assist the Virginia Information Technologies Agency (VITA) with modernizing the state’s technology infrastructure. Under the contract, SAIC will coordinate and monitor multiple IT infrastructure services suppliers for state executive branch agencies. The MSI is the cornerstone of a strategy that will diversify the state’s portfolio of suppliers, improve service delivery quality, ensure cost-competitiveness, and provide transparency and accountability into the commonwealth’s service delivery platform.


Position Summary

SAIC is seeking a ServiceNow Senior Developer to join our team supporting a major state & local government customer. The ServiceNow Senior Developer reports to the Platform Operations Manager, and is responsible for supporting the implementation of ServiceNow enhancements to IT Service Management functions for a large infrastructure support program. Essential duties of this position include:

  • Agile Development of enhancements and defects for ServiceNow implementation
  • Scoping stories and providing development support to junior team members
  • Workflow design, management and orchestration between tools and groups

The ServiceNow Senior Developer will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and usability of IT services. The ServiceNow Senior Developer will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. 


Background / Experience

The ideal candidate will have extensive experience in ServiceNow deployment, design, architecture, and operations including customer portal, Service Asset and Configuration Management (SACM), Project Portfolio Management, Service Mapping, Knowledge Management, and integrations with 3rd parties and tools.

Other key attributes include:

  • Excellent communicator and collaborator, capable of working independently and in small groups of developers.
  • Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of Developers / Analysts on functional requirements and specifications.
  • Ability to use Object Oriented Design and Unit Testing / Test Driven Development techniques to design, code, test, debug, and document the automation services.
  • Independently performs and assists other team members in providing ongoing system maintenance, research, problem resolution, and on-call support tasks for existing systems.
  • Conducts investigations of considerable complexity.
  • Able to provide guidance and training to less-experienced programmer/analysts.
  • With limited direction, supports the implementation of systems into production.
  • Researches emerging technologies to determine impact on existing services and identify improvement opportunities.
  • Experience with agile software lifecycle processes; version control methodologies and tools


Required Education and Experience: 

  • Bachelors and five (5) years or more of related experience; Masters and three (3) years or more of related experience; PhD or JD and 0 years or more of related experience. May accept an additional 4 years of experience in lieu of a degree. 
  • ITIL certification preferred (Foundation or above)
  • Must have at least 4 years of direct ServiceNow Developer experience
  • Strong skills with: MS Office products and Microsoft SharePoint
  • Experience with the following:
    • JavaScript
    • SOAP & REST Web Services
    • UI/UX design
    • Angular JS
    • HTML
    • Bootstrap
    • JSON
    • JQuery
    • SQL 



Target salary range: $105,001 - $115,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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